FAQs

Frequently Asked Questions


By just clicking on the Let’s Talk button at the right end of the page, one of our agents will answer you to clarify any information you need regarding a product you wish to purchase, the delivery process, payment options or if you need any kind of immediate assistance regarding your queries or orders.

Our agent may contact you also first to ask if they can assist you.

As your own hair, hair extensions can be washed and conditioned. Use warm water and shampoo while keeping the form. You can let it dry alone or use a low heat hairdryer not exceeding 160˚C.

We offer free delivery on purchases above 99$. Any purchase below 99$ will be charged 5$ delivery cost.

Typically it takes 2 to 4 working days until your product is delivered to you.

You can choose to be placed on our priority wait list and we will let you know the anticipated delivery date or you can cancel your original order.

We want you to be happy. This is why we offer an unlimited exchange policy! Please feel free to exchange any eligible item.

Items are eligible for exchange if returned within 14 days of receiving your original order. Items must be in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging).

Clearance items, discontinued items and special order items are ineligible for exchange.

Changing the Memory®Hair style can be done easily and quickly with styling tools like curling irons and straightening irons. Only use heat up to 160ºC. The bridges are weakened with heat and the hair can be reshaped into a curl or straightened. Cool down in the new shape. The Memory®Hair will keep its new look for as long as you want, until you heat style again into a different style.

Memory®Hair can be curled or straightened time after time with any styling tool (160˚C). For best results, make sure the hair is cooled off in the desired shape for at least 30 seconds, before brushing.

Memory®Hair is unique to Balmain Paris Hair Couture. It is a synthetic hair made to act and look like real human hair. It feels soft and blends perfectly into your own hair. Memory®Hair has man made ‘cuticles’ added to give it a beautiful natural shine just like human hair. Lightweight, it weighs 20% less than human hair, making it easy to wear. The most unique offering of Memory®Hair is that it can still be heat styled using heat up to 160º, so you can curl or straighten your hairpiece to suit any style. Once styled the hair remembers that style until heat styled again. No more dropping curls or rain spoilt hairstyles!